Very good experience. No downtime in last 3 months.
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experi...
enced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
The guys in help center were great. I almost randomly chose somebody to talk to without tuning which department to talk to. Then this guy directed me ...
to the right person and she was amazing. Just solved my issue. Great.
They will STEAL YOUR MONEY overcharging your card with increased renewal fees NO MATTER IF YOU CANCELED OR TRANSFERED AWAY!
If you complain they wo...
n't give the money back - they only refund as credit to reuse their crap service longer. There are so many reviews about the same scam. AKA. RUN AWAY!
Do not trust anything they say. If you have ever registered with them, contact your bank or Paypal to remove ANY LINK before they STEAL your money! I never got my money back even they promise refund on customer support and later change their mind. Don't trust them.
Be Careful - Not phone contact and chat is like speaking to child
No USA support. No phone number either. The chat help is condescending and a waste of time. More important to them to get off the chat then to reso...
lve issues. One guy did not even know how to program an I-Phone with their product... Are you kidding me? This is the service level you get.. Use another program and do not get roped in by the low price, you get what you pay for.
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