When my email didn't work, I talked to a person right away and he worked through my problem. It's an excellent service from a decent provider. .
Very good experience. No downtime in last 3 months.
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experi...
enced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
I have a been a customer for over 10 years with multiple websites. I have not been able to access my e-mail for my main website for over a month. Cust...
omer service says that my IP Address is blocked, but they can't explain why I do have access to my other website e-mail for my smaller websites AT THE SAME IP ADDRESS.
Unfortunately, customer service questions are never answered by the same person, even on "replies". I have had to repeat my issue and attach the same screenshots multiple times per day. I still don't have a resolution and will not be renewing ANY of my sites with them. The amount of business that has been lost over not accessing my e-mail is unprofessional on a business level and unforgivable on an ethics level. I'm hoping that I can at least salvage some of my contacts before my "service" expires.
After hosting email and a flat HTML site for years, a small orange degraded to such a point that the service was unusable. For almost two years, the t...
echnical people could not figure out how to keep (individually addressed) email from being recognized as spam by yahoo and aol. The response by support was fast but that does not good if they cannot fix problems. Something happened to the company management that allows this to happen. I am so happy with ultrawebhosting and cannot believe we did not switch sooner.
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