I moved from a Fantastic Web Company, that was bought out by one of the LARGE hosting companies. Then the nightmare began. Unfortunately, I was spoiled with VERY good customer support with my old hosting provider.
After 4 ... Mer attempts of transitioning 30,000 web pages built in Moveable Type and $5000 later, I finally found Liquid Web. Thank God!
These guys are fantastic! I've called several times in the middle of the night, and a LIVE person picked up the phone that I could understand. When I say 24 hour support, it's not some stupid chat AI robot, or out-sourced company.
I'm was SHOCKED! Not only do you get a LIVE person, you can someone that has a 'brain' in regards to complex questions.
I've since transition our website to using Word Press, which is one of the worlds best Blog Management products. No doubt in my mind, that Liquid Web provides the BEST support for Word Press installation.
I'm running our website on on the of their managed servers.
Please note: This is not a cheapy $10 hosting web hosting product. They offer fully hosted managed 24 hour support.
In my opinion, the pricing is VERY competitive. If I could give more stars, I would. No complaints. Mindre

The men and women of the A2 Hosting support team are among the finest tech support people that I have ever dealt with. I have an unmanaged VPS plan that doesn’t come with extensive support. However, I had a WordPress problem ... Mer that I thought was a problem on their end, so I opened a support ticket.
Not only did they reply promptly, but they pointed me to the exact information that I needed to solve my problem. As a professor of computer science I know a thing or two about computing, but I am new to WordPress and I am not a Linux specialist. I can follow the directions in technical documentation, but the trick is finding the right documentation!
I had googled my problem extensively, but I didn’t know about WP-CLI, which A2 Hosting tech support pointed me to. I followed their directions to download and installed it and then was able to my WordPress installation. I would not have known about WP-CLI without their help. Mindre

We will be looking for a new hosting company. We have been with liquid web for years now and at this point we are completely fed up with all of the problems, outages, and the level of support provided.

The A2 FTP server is extremly slow for any user from any place in the world. Still A2 claims everything is fine and refuses to do anything about it. I never ever got such horrible support