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I have a Power_Plan_Plus + WordPress Premium account in Webhostingpad where I host some of my projects and a series of Wordpress sites; mainly from my small business (a cafe), a non-profit foundation and a underground music music blog. I have been with this particular provider (WHP) for more than thirteen years, but a few years ago I think, some company bought them and since then their service has been declining, ; like the costumer support; they are fast to respond, but not very friendly and sometimes they just refuse to help or try to sell you their freelance assistance. And they always try to blame you for the downtime and unjustified restrictions.
I'm not sure if it was around October or November of last year (2021) that they started promoting the SiteLock addon in the admin login page, but since I never had serious malware problems I didn't consider it necessary; until a couple of weeks ago that we found that our main site was been blocked by the browser because it was supposedly infected with malware (I couldn't access any part of the site, as Firefox and Chrome automatically blocked it); which was fixed very "easily" by activating a free version of SiteLock, provided by my hosting provider.
Around two weeks later, overnight all of our sites are blocked as they appear to be infected; my account was temporarily suspended by my provider and due to the "magnitude of the infection" they offered us the SiteLock Pro paid solution or other specialized paid services, but their costs far exceed what I can invest in maintaining a series of web pages (which I don't actually monetize); Not to mention that I find it very suspicious that this had never happened until SiteLock came along (and doing some research I found this article: https://rb.gy/niwq2v which confirmed my suspicions).
Their technical support and customer service departments have been of not help at all (on the contrary, they made us really mad) and they just blame Wordpress for the malware infection.
Now my plan is to ask them to grant us temporary access to my account; somehow clean the malware and back up all the data and DB; then move everything to a different and more ethical shared hosting (change passwords on all sites and databases) and research for free or more affordable solutions to monitor the necessary sites (in theory some of the Hosting solutions I have looked into seem to have better security tools built into their shared plans hosting).
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