Nexcess vs Site5 2020

th of them and signed for a plan that should be strong enough for both.
I decided first to move only one of my sites in order to check the performances. When I did so I noticed that although it was the one who had less traffic out of my two sites, it was substantially slower than the one who hosted on Rackspace on a plan that cost half of the one on Nexcess!
We tried with their support team to improve things but they never succeeded to match the performances of the Rackspace one (not to mention that they were supposed to be better because of the twice more expensive plan!).
I asked to cancel and was told that I have a one year contract that I cannot cancel. So I had to stay with two plans because did not want to move my other site to the weaker environment. At the end of the year contract I told Nexcess that the year ended and I want to move all to Rackspace and I was told that I'm six days late in my response and that they already did their yearly plan and that I have to continue for an additional year!
They forgot that I wanted to move before, they forgot that I signed only for one year, and that if it was for two, they have proposed me when I signed a better price from day one and I said that I want to pay more and to commit for only one year.
At the bottom line their servers cannot match the leading hosts and the company isn't honest.
So be careful.

s really amazing is the service you get through chat. Way over what you would expect for such monthly cost

so if we create any ticket with urgent priority then they reply after 3 to 4 hours so any issue will take 2 to 3 days to solve. Nexcess support was very good before they merged with Liquid Web but now it's very poor.

s and I consider this as a brutal act for which there is no explanation. The whole thing was about a mistake I believe but the way they handled it was not acceptable. I received an email from them, that my disk usage exceeds their limits and they require “respond to this email with a course of action or a remedy within the next 2 days or we may be forced to remove data or suspend the account against our Terms of Service”. But at the time I received the email they already stopped my web services, probably by mistake. I received no warning and when I logged into my account setting there was no warning too and there was no information about the suspension of the account.
At the time me & Site5 began our cooperation more than a decade ago they had unlimited usage advertised in their offer. I must have missed the fact that you reduced it to 30 GB. Yes, reduced to 30 GB ! Which was announced to me by “Riyona D” who did not introduce herself neither with family name nor position.
Regarding site5 methods their workers threatened me in the first email that they require "email with (...) or we (you) may be forced to remove data or suspend the account against Terms of Service and Acceptable Usage Policy". But they probably were not aware that they already disabled my account ruining all my web related actions with all the consequences an possible financial loss.
While the large disk usage was probably due to the overlooking it was possible to avoid any further misunderstandings by asking first, then suspending my account if the later didn't work. I had a large album of photos from my excursions there – no child pornography, no warez. And it was not backup or archive for God’s sake ! I was fully unaware that it breaks some “regulations”. Moreover, I was not aware that unlimited hosting means in practice 30 GB. I deleted it but none of my services was working for another few hours. Eventually they turned it on again and after all this mess I suggested that I need an apology but instead I received the romantic email about "corrective measures". This is really something: "Thank you for the update.You can not use the space provided to you under our hosting accounts for storage purposes. Please note that we employ some of the best servers in the shared web hosting industry and this notification should be treated as identification that your site(s), as they are right now, are using too many resources to reside on a regular shared web hosting server. For your convenience, we strongly suggest that when looking away from Site 5 for web hosting that you look for solutions that are a clear upgrade from a regular shared web hosting environment if you do not plan on taking corrective measures. However, I am glad that you have reduced the disk usage.Yours sincerely,Nixxxx A Web Administrator (name changed).
Corrective measures, right? When the provider turns off al your services without warning after more than a decade of fruitful cooperation this is unbelievable. Moreover, repeating like a mantra that "we employ some of the best servers in the shared web hosting industry" while these technologies serve to reduce unlimited transfer to miserable 30 GB is pitiful. I had a "The 4th of July plan".