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A Small Orange vs Memset

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Sammenlignede alternativer Besøk A Small Orange Besøk Memset
Prising
20 hosting-planer 6 hosting-planer
Startpris Nkr 25 / måned Nkr 1,468 / måned
Gratis domene Ja Nei
Kuponger Nei Nei
Brukervurderinger
1.9
2.2
Pålitelighet 1.7
1.0
Prising 2.3
3.0
Brukervennlig 1.8
4.0
Support 1.3
1.0
Funksjoner 2.1
2.0
Brukeromtaler
29 omtaler 1 omtale
Siste positive omtale
Very good experience. No downtime in last 3 months.
Ridwan Choudhury,
9.6
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with J... Mer etpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
Mindre
No reviews yet
Siste negative omtale
They used to be excellent but are now dreadful
AnneMarie Brody,
2.8
They used to be excellent but now they are terrible. For over a month their servers have gone down every two days. The chat staff are as helpful as they can be but they do not seem to be allowed to refer matters up the chain ... Mer to the senior managers. I cannot find out who the current CEO is and it is not there person you get when you Google the subject. If you press them on this they just say they will upgrade the support ticket. Every two days I have to get on the chat line to ask them to fix it. It am going mad with it. Mindre
Gone downhill in recent years!
Brendan Mullan,
4.4
I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed.
Over the last two years the downtime increased and customer service qual... Mer ity dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.
Mindre
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1

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Data Centers
1 av 6 2 av 6
Nord-Amerika Ja Ja
Europa Nei Ja
Asia Nei Nei
Oceania Nei Nei
Sør-Amerika Nei Nei
Afrika og Midtøsten Nei Nei
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5 av 6 3 av 6
Live chat Ja Ja
Telefonsupport Nei Ja
E-post support Ja Ja
Forumstøtte Ja Nei
Videoguider Ja Nei
Kunnskapsbase Ja Nei
CNS-støtte
3 av 9 2 av 9
WordPress Ja Nei
Administrert Wordpress Nei Nei
Joomla Ja Nei
Drupal Ja Nei
Magento Nei Ja
Fantastico Nei Ja
Softaculous Nei Nei
PrestaShop Nei Nei
Zen Cart Nei Nei
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2 av 2 2 av 2
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PostgreSQL Nei Nei
Støtte for betalingstyper
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bankoverføring Nei Nei
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