We use a blend of their products such as dedicated server and vps servers and so far, we are extremely pleased with the service. The support team is helpful but a 24/7 general purpose live chat would be a nice addition. Unlik... Mer e other provider hetzner focuses mostly on the european market and the addition of new location (Which they own) would be nice in order to have dedicated servers across the world. That being said, We would recommend hetzner without a doubt. Mindre

I order dedicated servers from them for several years and they always refused to adjust the prices when the same config becomes available in their website for a lower price. They stated several times that they only do that af... Mer ter 3 years of contract, forcing me to order a new server, transfer everything and cancel the old one.
However, this month I completed 3 years of contract for a particular server and they still refused to adjust the price. The same config is now ~100 euros cheaper in their server auction. I emailed them twice and they replied after a few days with the exact same message: "The price reduction of a dedicated root server is a gesture of goodwill from Hetzner. We have no contractual binding to this gesture to you. As we are experiencing a high volume on support requests at the moment, I'm afraid we have to lower the priority of this one.".
Their customer service is non existent, and they really don't care about their current customers. The only good thing they have is their price, so don't expect anything else from them. Mindre