I was referred to greengeeks as highly recommended, spoke with the sale person about transferring and a bunch of other questi
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Mer
ons answered them really well, i was very impressed about the price and the unlimited server space, but that's when everything went pair shaped and took a turn for the worst very quickly. As part of the service there was a free cpanel migration, i was getting emails from the migration tea, towards the end of the night 10pm est time saying the cpanel size is too big bal bla bla so i had to remove parts of the website just for the migration team to be able to start the process around midnight they started to send email stating that it was complete etc. then for some reason i get an automated email saying congratulations on starting your new account the team decided to move the registered account to another domain i stayed up until 1am responding to late emails trying to figure out why they would do that. woke up at 5am from email saying that the process is now complete your server is up and running you just need to update the nameservers, why would i need to do that when they were already propagated from the previous day. Long story short the unlimited disk space was actually limited and there was no room on the server even to upload a html file of 1kb, but the server migration team said that it was and SSL issue so i then spoke to support about my frustration and they said no worries sir i will sort it out, they came back to me saying they can't find my index file to my account i then told them it is because you can create a html file because there is no server space on my unlimited account so from 6am until 9am i called them up from Australia asking to speak with management, got an email at 9:20am saying that there QA department will contact me for a solution it is 2pm now, still no word only just to inform me that they have escalated the matter. ohh by the way my cpanel account was only 30 gig so a 30 gig in a unlimited server space account is the limit they should clearly state unlimited mean (28gb space) so in conclusion very bad customers experience with no solution my website is still not loading and false advertising for a unlimited server space. I strongly advise to go with a provider in your own country or a company that actually cares about their customers, just pay a little extra for that customer service, i guess you get what you pay for that is the old expression.
Mindre
