If you are like me and need a good support team for your Internet presence, then GlowHost.com is the hosting company for you.
I was looking for a h...
osting company that would allow me to upload my Dreamweaver files and GlowHost was one of the top companies recommended in my Internet search. Uploading my files to GlowHost servers was slick and easy as it could be. I was online immediately!
I ordered GlowHost’s “Search Engines and Social Media Starter Bundle,” and they quickly set about setting this up. They even took care of things I had not even thought of, like setting up a free SSL Certificate and even creating the redirect for me from http:// to https://.
Wow! I am impressed. Their communication is detailed, but concise. Their support is phenomenal!
I chose Glowhost because they offered Shoutcast and web hosting in one package. Directly after ordering, I noted that my entire control panel was in C...
hinese. I then had to work with support for hours before my site could be published, and was asked to scan and send copies of government issued identification. My Shoutcast server went down on the second day, requiring me to contact support a second time. My streaming specifications were also not as advertised, which I had to contact support to resolve. When it came to building my website, I would have liked to have seen more tools to create a professional looking site. Ultimately, I decided to find a more trustworthy host that could provide better tools to actually build my website. When I tried to invoke Glowhost's Money Back Satisfaction Guarantee, I was told that I'd be charged for my domain name that was originally offered for free, and that the charge would come out of my hosting refund. I was sent links to terms and conditions that differed from what I'd already read. After mentioning my intentions of sharing my experiences, I was then told that they could offer me the full refund as an "exception." I replied that I had no intention of withholding details of my experience, and the offer was revoked. In short, Glowhost was not for me. I felt misled by the Satisfaction Guarantee and was dissatisfied in the amount of issues that arose within my first week alone. For anyone looking for web hosting services, Glowhost has timely technical support but was far from pain free for me and abides by the same fine print any cheaper, more popular, professional, and easier to use host does as well.
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