I have been shopping around looking at all different hosts and the benefits/features which each host can offer me the best price for my 300+ client accounts.
Q... Mer uestions I ask each host:
1. Will/Can they help me move each account without downtime? (All host replied yes)
- Ive cloud replied, “We can do better, before migrating your accounts. We will do all necessary preparations and configuration on our side to move your clients in batches of 50 accounts. This will allow us to check each domain to ensure success and zero data loss.
2. Once I reach the diskspace allocate to my account what then? (All hosts replied with different answers, ivecloud.co.za gave me the best detailed response!)
- Ive cloud replied, “If you reach your allotted space, you will be charged an over usage fee of R0.80 per 1GB. Alternatively, our billing department can calculate a fixed discounted cost per incremental usage per month to avoid any surprised billing (e.g. 50GB x R0.60 = R30/pm). This will give you stability in knowing your expense with an added discount rate.
3. If one of my clients has an issue, how will the host help? (Most hosts replied by saying their reseller hosting is well documented but I can contact them for help)
- Ive cloud replied, “We stand by our service and our resellers, we will never abandon you to figure things out for yourself. Thus, should an issue arise beyond your expertise and you don’t know how to resolve it, our highly experienced support team will review and assist you to solve the problem as quickly and smoothly as possible. Our support team may also provide 1 on 1 remote assistance via Anydesk to demonstrate on how to resolve control panel issues and usability (This not a service obligation, we find resellers learn faster if they see visual demonstration).
4. Does the host provide WHMCS licensing and/or they support it? (Most reply that they do not provide licensing and support will need to be from WHMCS)
- Ive cloud replied, “Yes! We certainly do. iveCloud is an Authorized WHMCS Reseller, as such, we provide first line support to all our resellers. This includes but not limited to installation and basic configuration, troubleshooting & again 1 on 1 remote assistance via Anydesk to demonstrate functionality and/or usability.
Having received such detailed answers to my questions, there was no doubt in my mind that ivecloud.co.za is the provider I was looking for!
Been using them now for 8 months and they delivered on all guarantees provided in my initial onboarding questions.
Thank you to all the staff and management of ivecloud.co.za for being such a refreshing exception and looking after your resellers! Mindre