I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a backup and support within ...
record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
If you plan to grow up your business, big commerce will charge you for your success. More sales, more charges. Another critical technical issue they h...
ave and they cannot resolve is the lack of drag and drop feature to sort items into each category, this is a KEY feature for stores with many items that need to be organized -displayed into different categories. in a fashion way. If you have an item that fits into 2 or more categories, the item will repeat the same position in those categories. cannot be arranged unless you start duplicating items. If you want to move up or down an item, you have to make a huge work on CSV format. Ridiculous. Another issue to take in the count is the lack of good apps, they do not offer the most popular. I think there are other good options out there before moving your e-commerce here and then face the issues. Once you grow up is hard to move.
Over the last year, the service from Arvixe has been horrendous. There have been server outages that have lasted from hours to almost a week. Technica...
l Support staff is incompetent. Additionally, they do not read the messages that one sends in chat. As for generating a trouble ticket, I generated a trouble ticket on Dec. 30, 2022 at 8:30am Central Time. They did not respond until January 3, 2023 at 9:05am stating there was no problem. Well. NO SH*T, Sherlock. The server reappeared sometime after 21:00 on Saturday, December 31, 2022. Even though the server shared057.arvixe.com died sometime on December 29. There are no reports that anything was wrong with the server. Plus, Arvixe raises their rates every year once you are stupid enough to purchase a service. Things were good in 2015, yet the service and support has rapidly declined since 2019. At one time, I hosted 10 domains on Arvixe. Because of poor service I moved them to another hosting service. Will move the last three this month.
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