A2 Hosting vs Virtuaal.com 2021

step ahead and helped me in resolving issue even when sometimes it was beyond their scope .Great value and customer delight .Thanks so much

other hosting services here, too, with larger annual turnovers. But being a customer of Virtuaal.com for 11 years straight (as of 2018), I can honestly say that I couldn't care less about that. Reliability? Top notch. Support? Extremely fast acting. Any issue is solved literally in a matter of minutes. And that all over 24/7. Alright, maybe some features are missing, this is the only thing that I can point out; but, every year more features are added. That is, the service is evolving, which means the developer can still deploy his apps to Virtuaal.com while taking advantage of almost all modern web technologies. Bottom Line? Highly recommended!

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.