A2 Hosting vs OVH.com 2021

Well I'm the guy that actually does in fact ask dumb questions and instead of giving me a hard time, the customer care staff at A2 Hosting answers all my questions in detail and also in easy to understand language so I know how to proceed AND I don't feel dumb..
I would highly recommend A2 Hosting for anyone starting out with a new website venture. You won't be going it alone - you'll have the A2 Hosting Team to back you up.
Then instead of trying to become a software and hosting expert you can simply focus on your business.
This is how hosting should be. Mike Phillips

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

service which is placed with OVH and I need a refund as I am still in the refund period. Please provide me a refund. I am informing you this final time because I do not have the time to keep emailing you.
I cannot remove my payment method and I cannot cancel my subscription. Please do this ASAP or I will take action on each of the payments and I will file a fraud report with IC3 there are hundreds of people in the same boat as me. I want my money refund processed with 48 hours or I will take action on this.
Thank you!