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About 4 years ago I switched from kvchosting to wirenine. The performance improvement is so huge that I was extremely happy. So I not only renewed the plan but also upgraded to high level plan at $45/month. However the support is getting worse and worse, high priority tickets are not answered in time. Email server refused my connection now and then, which is never fixed at the root. When it happens, my tickets usually takes hours and hours to get a short response asking more info, which has been in the original ticket because of many times of previous occurrence.
Good speed, bad support trends down. Moved my website away although there are 7 months of hosting left (worth over $300).
I'm noticing the same bad service with Wirenine as of late. Critical server issues taking way too long to sort out. It's a shame, they were good in the beginning.
I agree completely. Their support is utter rock bottom, particularly with email issues. I've been getting such rubbish excuses back as to why their SMTP server marks outgoing messages as spam.
The reason they give is word count. Bollocks. I put the messages directly through SpamAssassin and they get a score of zero, aka not spam even in the ruddy slightest.
10 day gaps between responses are also unacceptable. I'm amazed this company has any clients left.
When site is down, you still wait for long time for a response from them. I have been waiting over 1 hour without any response. I feel like I submitted the ticket with High priority, but when I checked, it is medium. Also, there is no way to change the priority of the ticket once opened. I feel helpless
Hosting platform isn`t bad, but their support is terrible
Hosting platform isn`t bad, but their support is terrible. I got auto-billed without my knowledge and no one, including the CEO, would answer my support inquiries. Had to open up a PayPal case to get my money back.
Customer failed to cancel their account before their renewal date and opened a Paypal dispute without contacting billing after the renewal. It is the customer's responsibility to cancel their account prior to the due date and then cancel their own subscription from PayPal.com directly. After opening the dispute, which is against our terms of service the customer then pursued threats to our staff of blatantly posting bad reviews all over the internet if a refund was not issued.
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