My domain is down for more than a week, and repeated chat with support didn't help. I am not sure how they do their business. I have never seen such service in career of 26 years.

Once they got you as a client, they do everything to make it difficult to move, I mean EVERYTHING. Don't read questions you send and after one hour repeating the same thing again and again, nothing is resolved.....

I stopped to be a customer of this hosting provider years ago, but, somehow they managed to charge my card and now I am in process of claiming MY money back. So, is it healthy situation? Can such provider be trusted? Sure not. I have no doubts on getting my money back, but time and resources spent on blocking card, traveling, communication, etc. - are non-refundable. As about services quality - sluggish.