Heficed Expert and User Insights by Heficed Customers
Headquartered in London, Heficed provides full-range services for IP lease, monetization, and management services. Heficed serves around 60 multi-billion industries starting from hosting to automotive or healthcare. With the millions of IP addresses and 12 years of industry experience and the operations globally Heficed can meet any demand needs. That includes automated provisi...
We have looked into the situation, and we see that there were no issues with the payment on our side as the money was held up by the bank - apologies for the inconvenience caused. At the time your review was left, our support team was still looking into the matter - but we are glad that since then the issue was resolved.
We have checked your ticket again, and we see that that the problem was solved shortly after with a successful transaction.
We value your feedback and we are happy to have you with us. If you have any further questions, please contact us at firstname.lastname@example.org
Heficed re-assigned our subnet to another customer without our knowledge or permission and then BGP hijacked our subnet with their router. We've never seen a network provider operate this way and don't recommend potential customers to rent IP subnets via heficed. Currently, our lawyers are suing this company to recover losses.
Sorry to hear your experience did not turn out great. We can assure you that there was no BGP hijack in your case.
Here is what happened:
Your payment was due, and we could not confirm a successful clearance on the 20-June. We sent you two reminders about the failed payments on the 21-June as well as on 22-June. Your service was canceled after three unsuccessful attempts, and the subnet became available in our IP Address Market again for other customers. It's a standard procedure for failed payments.
For now, we advise you to order a new subnet and ensure the payments are made on time to avoid a similar situation in the future. Talk to our support team at email@example.com if you need assistance.
Your reply is full of crap. You started using our IP addresses while you had no permission to according to the RIPE database. This is called BGP hijacking. This highly unprofessional behaviour of Heficed caused hundreds of hosts to lose connectivity to 50% of the world resulting in serious financial losses.
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