Dear Adrian,

You were our client for a couple of years, thank you for that. Most recently you've purchased a VPS Hosting and our support team spent hours of helping you on a transfer of your website and setup of VPS.
Due to bad optimization of your website who used a lot of resources, more then VPS itself has, you've decided not to move forward with VPS.
And you asked us for a full refund.

A full refund wasn't under our Refund Policy because of two reasons.
1. A full refund is possible only to first-time customers.
2. A full refund is possible if there is justified technical problem with service that we've provided.
In this case, our service was ok, but we cannot be responsible for bad optimization of your website scripts and why they used too many resources. And you were our client for years, so not first-time.

After we pointed you to our policies, you then treated that either we refund or you will chargeback transaction.
Nobody likes chargebacks, as they lead to additional time spending and decreased reputation with payment processor which may lead to increased fees. And we've already put a lot of efforts into setting up your VPS, our support team spent hours on this.

Do we see such statement from your side as dishonest? Yes, we do.
We've issued a full refund, but at the same time asked you to leave to another provider.
Why did we ask you to leave? Because of your attitude and disrespect of our time and efforts and it's by our Terms of Services.

For any further questions/concerns, we would kindly ask you to update opened ticket for this problem.

hola , la falta de respeto fue del trabajador de la empresa hacia mi y la gente que trabaja con migo llamándonos deshonesto y chantas , que en mi país eso significa estafador , realmente lo mínimo que pido es una disculpa por la falta de respeto después de haber trabajado tantos años con ustedes , lo que me interesa realmente es que pidan perdón a mi y a la gente que trabaja con migo por llamarnos deshonesto y acusarnos de chantaje, nuestros sitios funcionan actualmente perfectamente en nuestro host antiguo , el mal momento y la angustia generada en lo personal nunca creí que una empresa como altushost me pueda ocasionar tal grado de daño moral , un saludo cordial

Dear Adrian,

We are sorry how entire situation ended. And we are glad that your website works well at another hosting provider.

Wish you best of luck in your future business.

P.S. if you still think that we've harmed your business or you at anyway, please feel free to email us at info@altushost.com
But we think that all has been settled down.